Shipping Rates & Policies

At Attainer, we aim to provide reliable and transparent shipping services for every order. This Shipping Rates & Policies page explains how shipping costs are calculated, how orders are processed, and what you can expect after your order has been placed.

Because our products include traditional swords, modern tactical knives and swords, Japanese tachi, armor, and other specialty equipment, shipping availability and delivery requirements may vary depending on the product and destination.

1. Shipping Rates

Shipping costs are calculated based on factors such as:

Destination country and region
Shipping method
Order weight and package dimensions
Product type
Number of items in the order
Applicable carrier or handling requirements

Free Shipping

We currently offer free shipping on orders over $100 where the free-shipping option is available.

Free shipping eligibility may vary for certain products, destinations, oversized packages, or special-order items.

If additional shipping charges apply to a particular product or destination, the applicable cost will be displayed during checkout or communicated to you before the order is shipped.

2. Order Processing Time

Most orders are processed after payment has been successfully confirmed.

Orders typically require 1–3 business days for processing before shipment.

Processing time may be longer for:

Made-to-order products
Customized products
Engraved or personalized products
Products requiring additional quality inspection
Orders requiring special shipping arrangements
Orders placed during holidays or periods of high demand

For customized or made-to-order products, the estimated production time may be longer than the standard processing period. If additional time is required, we will communicate the expected timeframe when possible.

3. Shipping Time

After your order has been shipped, delivery time depends on the destination, shipping method, carrier, customs clearance, and other factors outside our direct control.

Estimated delivery times are provided as general guidance and are not guaranteed delivery dates.

Delivery may take longer because of:

Customs inspections
Import procedures
Weather conditions
Carrier delays
Holidays
Incorrect or incomplete shipping information
Remote delivery locations
Local transportation restrictions

For international orders, customs clearance may significantly affect the final delivery time.

4. Order Tracking

When tracking information is available, we will provide the tracking number associated with your shipment.

You can use the tracking number to monitor the progress of your package through the applicable shipping carrier.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact our customer service team with your order number.

5. Shipping Address

Please make sure that your shipping information is accurate and complete before submitting your order.

This includes:

Full name
Street address
City
State / Province
Postal code
Country
Phone number
Email address

We are not responsible for delays, additional shipping charges, or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is processed or shipped, but we cannot guarantee that changes can be made after shipment.

6. International Shipping

We may ship orders to customers in different countries and regions.

However, laws and regulations concerning swords, knives, blades, Japanese tachi, armor, and related products vary significantly between countries, states, provinces, and local jurisdictions.

Customers are responsible for determining whether the products they order can legally be:

Imported
Possessed
Received
Transported
Used

in their destination jurisdiction.

An order may be delayed, refused, returned, or confiscated by customs or other authorities if the shipment does not comply with applicable laws or import requirements.

Before placing an international order, we strongly recommend checking the applicable laws and import requirements in your location.

7. Customs, Duties, and Taxes

For international orders, the customer may be responsible for additional charges imposed by the destination country.

These charges may include:

Import duties
Customs fees
Value-added tax (VAT)
Sales or local taxes
Brokerage fees
Customs processing fees
Import handling charges

These charges are generally not included in the product price or standard shipping charge unless explicitly stated at checkout.

Attainer does not control customs decisions or the amount of taxes and duties imposed by the destination country.

If a shipment is refused or returned because the customer does not complete the required customs or import procedures, the customer may be responsible for applicable shipping, return, handling, customs, or other related costs.

8. Restricted or Special Products

Some products may require additional shipping arrangements because of their size, weight, construction, value, or applicable transportation restrictions.

Certain products may also have destination restrictions.

If a product cannot be shipped to your selected destination, we may contact you to discuss available options.

In some cases, an order may need to be cancelled if an appropriate shipping method is not available.

9. Shipping Damage

Please inspect your package as soon as it arrives.

If the package appears damaged during transportation, we recommend documenting the condition of:

The outer shipping box
Packaging materials
Product packaging
The product itself

Please take clear photographs before discarding the packaging.

If your product arrives damaged, defective, or incomplete, contact us as soon as possible and provide:

Order number
Customer name
Contact information
Description of the problem
Photos of the damaged product
Photos of the shipping box and packaging

For shipping-related damage, please retain the original packaging until the claim has been reviewed.

10. Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us with your order number and tracking information.

We will review the available shipping information and, where appropriate, work with the carrier to investigate the shipment.

Delivery delays may occur because of circumstances beyond our control, including:

Severe weather
Natural disasters
Customs processing
Carrier disruptions
Transportation delays
Incorrect address information
Local delivery restrictions

A tracking status indicating that a package is still in transit does not necessarily mean that the package has been lost.

11. Refused or Undeliverable Packages

A package may be returned to us if:

The shipping address is incorrect
The recipient is unavailable for required delivery attempts
The customer refuses delivery
Customs clearance is not completed
Required import documentation is not provided
The destination does not permit the shipment

If a package is returned because of circumstances attributable to the customer, additional shipping or handling costs may apply.

For international shipments refused because of customs or import restrictions, applicable return, shipping, customs, and handling costs may be deducted from any eligible refund.

12. Multiple-Item Orders

If an order contains multiple products, we may ship the products together or in separate packages depending on product availability, warehouse processing, package dimensions, and shipping requirements.

If an order is shipped in multiple packages, you may receive more than one tracking number.

Shipping charges, where applicable, may vary depending on the shipment arrangement.

13. Changes or Cancellation Before Shipment

If you need to change or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation or address-change requests before the order enters processing or shipping.

However, once an order has been shipped, we may not be able to change the delivery address or cancel the shipment.

Customized and made-to-order products may have additional cancellation restrictions once production has started.

14. Delivery Confirmation

A shipment may be considered delivered according to the delivery confirmation provided by the shipping carrier.

If tracking information shows that your package has been delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members, neighbors, or building management where applicable.
Contact the shipping carrier.
Contact Attainer with your order number and tracking information if the package remains missing.

We will assist with reviewing the available shipment information.

15. Contact Us

If you have questions about shipping, delivery, tracking, or international orders, please contact us before placing your order when possible.

Attainer

Email: qimiaoxiao39@gmail.com

When contacting us about a shipment, please provide:

Order number
Customer name
Product name
Shipping destination
Tracking number, if available
Description of the issue

Our customer service team will review your request and provide the appropriate assistance.

Important Notice

Shipping availability, delivery times, customs requirements, and import restrictions may vary depending on the destination and product.

Customers are responsible for ensuring that their order complies with all applicable laws and regulations in their jurisdiction.

This Shipping Rates & Policies page provides general information and does not replace any mandatory consumer rights or other rights that may apply under the laws of your jurisdiction.