At Attainer, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return the product and request a refund, subject to the terms and conditions of this policy.
Because our products include traditional swords, modern tactical blades, Japanese katana, armor, and other specialty equipment, certain products may have additional return restrictions.
1. Return Period
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the product must:
- Be unused and in its original condition.
- Be free from scratches, dents, rust, stains, or other signs of use.
- Remain in the original packaging.
- Include all original accessories, documentation, certificates, and components, where applicable.
- Not have been sharpened, modified, engraved, disassembled, or customized after purchase.
- Include a valid order number or other proof of purchase.
Products returned after the 30-day return period may not be eligible for a refund or exchange.
2. Products That Cannot Be Returned
Due to the nature of our products, certain items may not be eligible for return.
These may include:
- Customized or made-to-order swords.
- Personalized or engraved products.
- Custom-made Japanese katana.
- Customized armor or protective equipment.
- Products that have been sharpened after purchase.
- Products that have been modified, altered, or disassembled.
- Products that have been used for training, cutting practice, demonstrations, or other activities.
- Products showing signs of wear or improper handling.
- Products missing original packaging, accessories, or documentation.
- Clearance or final-sale products when specifically identified as non-returnable.
If you are unsure whether a product is eligible for return, please contact us before placing your order.
3. Damaged, Defective, or Incorrect Products
Please inspect your order as soon as you receive it.
If your product arrives damaged, defective, incomplete, or different from the product you ordered, please contact Attainer as soon as possible.
Please provide:
- Your order number.
- Your name and contact information.
- A description of the issue.
- Clear photographs of the product.
- Photographs of the original packaging and shipping box.
For shipping-related damage, please retain the original packaging until the issue has been resolved.
If the issue is confirmed to be our responsibility, we may provide a replacement, replacement parts, repair, or refund depending on the circumstances.
Please do not repair, sharpen, modify, or otherwise alter a damaged or defective product before contacting us.
4. Return Authorization
Please contact Attainer before sending any product back.
We will review your request and, if the return is approved, provide you with the appropriate return instructions.
Products sent back without prior authorization may not be accepted.
Do not send returns to the manufacturer or to an address other than the return address provided by our customer service team.
5. Return Shipping
Unless the return is caused by a defective, damaged, or incorrect product, the customer is generally responsible for return shipping costs.
Original shipping charges are generally non-refundable.
For valuable products such as swords, Japanese katana, tactical blades, and armor, we strongly recommend using a trackable shipping service and appropriate shipping insurance.
Attainer is not responsible for returned products that are lost or damaged during transportation when the return shipment is arranged by the customer.
6. Refunds
Once we receive your returned product, it will be inspected to determine whether it meets the requirements of this policy.
After inspection, we will notify you by email whether your refund has been approved or rejected.
If approved, the refund will be issued to the original payment method used for the purchase.
The refund amount may be adjusted if the returned product is damaged, used, modified, or missing original components for reasons that are not the responsibility of Attainer.
7. Refund Processing Time
Once your return has been approved, we will process the refund within a reasonable processing period.
Depending on your payment provider or financial institution, it may take additional business days for the refunded amount to appear in your account.
If you have not received your refund after the expected processing period, please contact us.
8. Exchanges
We may offer exchanges for products that arrive defective, damaged, or incorrect.
For customers who ordered the wrong product, model, size, or configuration, an exchange may be available provided that the product meets our return requirements.
Customized, personalized, engraved, or made-to-order products may not be eligible for exchange.
If the replacement product has a different price, you may be responsible for paying the applicable price difference.
9. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to cancel orders that have not yet entered processing, production, or shipping.
Once a customized or made-to-order product has entered production, cancellation may no longer be possible.
Orders that have already shipped may be subject to our standard return policy.
10. Sale and Clearance Products
Regular-priced products may be eligible for return in accordance with this policy.
Sale, clearance, promotional, or final-sale products may have different return conditions.
If a product is marked Final Sale or Non-Returnable on its product page, it may not be eligible for a refund or exchange.
11. International Orders
Attainer may accept orders from customers in different countries and regions.
However, laws and regulations concerning swords, knives, blades, Japanese katana, armor, and related equipment vary between countries, states, provinces, and local jurisdictions.
Customers are responsible for confirming that the products they purchase can legally be imported, possessed, and used in their destination jurisdiction.
Customers may also be responsible for:
- Import duties.
- Customs fees.
- Taxes.
- Brokerage charges.
- Import-related handling fees.
- Return costs resulting from customs refusal or import restrictions.
If an international shipment is refused or returned because the customer is unable or unwilling to complete the required customs or import procedures, applicable shipping, return, handling, or other costs may be deducted from the refund.
12. Products Returned in Unsatisfactory Condition
We reserve the right to refuse a return or reduce the refund amount when a returned product:
- Has been used.
- Has been sharpened.
- Has been modified or altered.
- Has been engraved or personalized.
- Has been disassembled.
- Has scratches, dents, rust, or other damage.
- Is missing components or accessories.
- Is missing original packaging or documentation.
- Has been damaged due to improper handling.
This is particularly important for traditional swords, modern tactical blades, Japanese katana, and armor.
13. Late or Missing Refunds
If you have not received your refund after it has been approved:
- Check your bank or credit card account.
- Contact your payment provider.
- Contact your bank to determine whether the payment is still being processed.
- If you still cannot locate the refund, contact Attainer.
Please provide your order number when contacting us so that we can assist you more efficiently.
14. Contact Us
If you have questions about our Refund and Returns Policy or would like to request a return, please contact us before sending your product back.
Attainer
Email: qimiaoxiao39@gmail.com
When contacting us about a return, please include:
- Order number
- Product name
- Date of purchase
- Reason for the return
- Photos, if the product is damaged or defective
Our customer service team will review your request and provide the appropriate next steps.
Important: This policy is a general store policy and does not replace any mandatory consumer rights or other rights that may apply under the laws of your jurisdiction.